Business Process Assessment

Our Business Process Assessment Services are flexible in order to allow us to meet the needs of each client's unique situation. For most clients, these services include one or more of the following services. Please contact us so that we can send you our complete Checklist of Software Evaluation Services and we can discuss your project in further detail.

  • Requirements/User Needs Interviews
  • Business Process Review
  • IT Resources and Environment Evaluation
  • Current System Evaluation
  • Fit/Gap Analysis of Current System
  • Benefits/Risks of Current System vs. New Software
  • Cost Analysis of Current System vs. New Software
  • Return on Investment (ROI) Analysis
  • Assessment Report and Recommendations
  • Business Case Report & Presentation

    Here is a more detailed discussion of some of the software assessment services we offer:

    Strategic Plan Review – We review your IT strategic plan, and make recommendations based on systems available on the market, IT staff competencies, and your current IT infrastructure.

    Software Assessment – We help you determine if you should move to a new system or remain on the current system. We look at how the current system is being used, it's strengths and weaknesses, and what is being done in ancillary systems (including Excel). We then put together a report with recommendations including training issues, the strength of the vendor, future vendor and software direction, cost to maintain the current system, cost to purchase a new system, ROI analysis, etc.

    Business Process Review - We review your current business processes and provide an overview of broken processes and process improvement that will be facilitated with the implementation of modern software systems.

    Software Budget & Timeline – Because we analyze vendors, conduct user references, and see vendor proposals on a daily basis, we have a realistic view of what it actually costs to purchase and implement a new system. We not only look at the first year cost, but focus on the total cost of ownership over a 5 year period of time. We can help you put together your software and implementation budget, a timeline for the selection, and phased implementation of a new system.

    ROI Analysis – We can help you put together a Return on Investment Analysis for a new software system. We need to work closely with you to determine the right assumptions on cost for your company or government entitiy to get realistic numbers for ROI.

    Business Case Development - The Business Case helps you establish support for technology initiatives and outlines a case for a new business software system suitable for presentation to executive management, boards, and councils.